Customers of First Bank Limited may find
it difficult to carry out some banking transactions from Thursday to
Monday due to the decision to shut down the bank’s branches nationwide
during the period.
The shutdown, according to the bank, is
to enable it upgrade its core banking application from Finacle 7 to
Finacle 10, which will ensure easier and faster customer services and
experience.
It was gathered that the
decision to shut down operations in order to facilitate the migration to
Finacle 10 would affect the bank’s over 700 branches nationwide.
Apart from all the branches being shut,
Point of Sale transactions and transaction alerts by Short Message
Service will not be possible during the period. In addition, all card
services, except Visa prepaid card, will not be available via Quick
Teller and the Web.
First Bank said in an explanatory note,
“All transactions that will impact on the banking platform e.g.
settlements, inter bank (RTGS, NEFT, FIP) inflows, will not be
available.”
However, the bank said skeletal services
would be available on its ATMs throughout the migration period until
5pm on Sunday, and would be restored at 6am on Monday.
Online banking services, according to
the bank, will also be available until 5pm on Sunday and be restored at
6am on Monday, while its mobile money services will be available
throughout the migration period.
The bank had notified its customers
through SMS and email of the development and apologised for
inconveniences that they might suffer as a result of the platform
upgrade.
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